Swathi Mucherla

Detail-oriented and a dedicated IT professional, Swathi has many years of experience as an IT support technician working within the precise area of troubleshooting and website design. Her prowess and interpersonal skills allow her to cater to the software and hardware technical areas and add value to her employers and her sales team. ?Having an in house designer who is a great listener is a great asset to our busy team. Thanks, Swathi?

Knowledge & Expertise

Skilled at operating in a wide range of platforms; capable of explaining complex software issues in easy-to-understand terms; creative and diligent.

Key Task:

Expected Result Evaluation. Skilled in providing customer and end-user technical support.

Profession forte:

? Google Optimization: To make sure that my Company is at the top on the list.

? Designing Website: Updating, designing, and maintaining a database, including new staff and promotions for both offices.

? Network Solutions: Ensuring that the network/wireless is in configured working order.

? Software Updates: Regularly installing and updating the required software.

? Hardware Support: Determining day-to-day hardware requirements - testing and servicing.

? Social media Advertising: Regularly updating the company?s marketing content by prioritizing and strategizing on social media. Also promoting agents with creative ideas on content development.

? Generating advertising content: Creating and updating new promotional themes.

? Computer Maintenance: Ensuring that office computer work flawlessly; backup is done regularly.

? Network security: Strengthening the security response of the company.

? Quality service: Troubleshooting and repairing when computers had problems.

? Technical documentation and reporting.

? Keeping the workplace tidy to strengthen work ethics.

Professional summary:

An experienced Information Technology professional seeking to contribute with technical support and/or help desk role. Working well, independently, or in a group setting, providing all facets of computer support such as troubleshooting, installations, and maintenance as mentioned in key skills above. In-depth knowledge and understanding of numerous software packages and operating systems.